MMPubs.com eStore

100% Satisfaction Guaranteed

Multi-Media Publications Inc. has a 100% satisfaction guaranteed policy. However, from time to time, problems do occur that are outside of our control: the wrong products are ordered, products are damaged during shipping, and sometimes products are lost during shipping. And while we strive for perfection in our order fulfillment processing, we are human and mistakes may occur in rare circumstances. If you have a problem, please let us know as soon as possible so that we may take actions to resolve it.

Shipping Methods and Delivery Times

Books are heavy products to ship, and can be quite costly, especially for overseas orders. To try and minimize the shipping and handling costs for our customers, the company maintains inventory in warehouses in Allentown, Pennsylvania to service the northern USA, Nashville, Tennessee to service the southern U.S.A., Oshawa, Ontario to service Canadian customers, and Milton Keynes, in the U.K. to service England and the European Union. At the present time, we ship orders to Austria from Canada or the U.S.A.

We ship via the cheapest available method, unless otherwise directed. Usually, that means parcel post with surface (not airmail) delivery. Within Canada, and the U.S.A., that means anywhere from 3-10 days for delivery, depending upon which location we are shipping from and whether the parcel has to cross a border. (The U.S. Department of Homeland Security likes to inspect packages of books as they are quite heavy and thus appear "suspicious" when they travel through the mail system, causing delays.) Audiobooks on CD and DVDs are only shipped from Canada, but are light enough that they usually pass as lettermail and may be delivered more quickly.

Please allow 2 weeks for delivery of your order if you are in one of the abovementioned countries. If you are in another country not mentioned above, please email us for an estimated delivery time.

Unfortunately, parcel post does not provide tracking numbers, especially on international deliveries.

If you require faster delivery, please contact our order desk for a quote on upgraded shipping options.

Returns Process

If you purchased directly from us: Returns will not be accepted for credit without prior approval. Please contact us in advance to receive an RMA number to include with your shipment. You will be responsible for paying the return shipping costs. Please contact us at our order desk +1 (905) 986-5848 or toll-free (Canada and U.S.A. only at 1-866-721-1540 for return authorization. Alternately, you can contact the order desk via email at orders@mmpubs.com.

If you purchased from a retailer: Please contact the company from which you purchased our products to obtain their returns policy and authorization. We do not accept direct returns from products purchased through one of our retailers.