Creative Conflict Management
by Catherine Daw

Conflict is inevitable on any project but is it unpredictable? How you anticipate and deal with it will make the difference in terms of project, product and team success.

This recording focuses on creatively managing conflict in today’s complex and stressful project environment. You will:

• Learn the different conflict management styles
• Self assess their style and how to adapt style depending on the situation
• Understand the various sources of conflict during the life of a project
• Develop proactive tactics to manage the inevitable conflict that will occur during a project

Author royalties from this presentation will be donated to the Canadian Women's Foundation (CWF)

"Not just for managers." - Reader Views

Throughout the CD, Daw emphasizes that not all conflict is bad. Conflict can be the catalyst for ideas that may be beneficial to the project at hand. She also points out that conflict is inevitable, so we all must learn how to use it to serve the best interest of the group. Being proactive in conflict management will more effectively utilize the positive aspects of conflict. Daw explains that these are different types of conflict, conflict management styles, and sources of conflict. She also discusses the different methods of handling the different types of conflict. Since we all have conflict in the group situations we find ourselves in, we all can benefit from "Creative Conflict Management." This CD is not just for managers. This CD is for anyone who is in a community group, church group, as well as a business project group. I recommend this CD to all. - Stephanie Rollis, Reader Views